Q: What is a telehealth consultation?
A telehealth consultation is a virtual medical appointment conducted via phone or video call, allowing you to consult with healthcare providers remotely.
Q: How do I book a telehealth appointment?
You can book a telehealth appointment by calling our reception at (02) 9322 0000 or through our online booking system.
Q: Is telehealth covered by Medicare?
Yes, many telehealth services are covered by Medicare, especially for patients registered with MyMedicare at our clinic.
Q: What technology do I need for a telehealth consultation?
A device with internet access, a camera, and a microphone is ideal for video consultations. Phone consultations are also available.
Q: Can I get a prescription through telehealth?
Yes, our doctors can provide electronic prescriptions sent directly to your chosen pharmacy.
Q: Are telehealth consultations secure?
Absolutely. We use secure platforms to ensure your privacy and confidentiality during consultations.
Q: Can new patients use telehealth services?
Yes, new patients are welcome to book telehealth consultations with our practitioners.
Q: What types of appointments are suitable for telehealth?
General consultations, follow-ups, mental health support, and some specialist referrals can be managed via telehealth.
Q: How should I prepare for my telehealth appointment?
Ensure you have a quiet, private space with a reliable internet connection. Have a list of your current medications and any questions ready.
Q: What if I need a physical examination?
If a physical examination is necessary, our doctors will advise you to schedule an in-person appointment.
